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AI is All Set to Become Emotionally Intelligent, Predict Experts

Let’s see how emotional intelligence applies to AI, and how humans perceive through it

Humans have always been able to claim mastery above machines when it comes to understanding emotions. But that won’t be the case for long.  Those working in the field of artificial emotional intelligence, also known as emotion AI or Affective Computing have confirmed working on AI to enhance the ability of a computer or a robot controlled by a computer to do tasks that are usually done by humans because they require human intelligence and discernment. Emotion AI is essentially all about detecting emotions using artificial intelligence.


AI will now become emotionally intelligent

Emotional intelligence comes almost automatically to humans. Emotion AI does not refer to a weeping computer that has had a bad week. When AI can read emotions by analyzing data, including facial expressions, gestures, tone of voice, and more to determine a person’s emotional state and then react to it, that is when we can say that artificial intelligence has gained emotional intelligence.

This aims to process, understand, and even replicate human emotions and to improve natural communication between man and machine. It can also replicate those emotions and is very similar to how human-to-human interaction works.

With the combination of computer vision, sensors and cameras, tons of real-world data, speech science, and deep learning algorithms, artificial emotional intelligence systems gather data and compare it against other data points such as fear and joy. After identifying the emotion, the machine interprets the emotion and what it might mean in each case.

Dana Joseph along with Jing Jin, Daniel Newman, and Hernest O’Boyle found that emotional intelligence correlates moderately with job performance as evaluated by supervisors. This means that emotional intelligence can predict only 8.4% of people’s performance. This moderate degree of correlation between emotional intelligence and job performance is not practically useful. As a comparison, General Mental Ability which correlates strongly with job performance can predict 26% of one’s performance at work.

Human emotions are inherently difficult to read. AI may never get to this level of understanding but who says how we process emotions is the only way we can handle them? Maybe AI can help us get straight to the point when it comes to our emotions.